Make sure you have access to both your password and recovery phrase before following the instructions below.
Please note we strongly recommend that users remember or write down passwords/recovery phrases and keep them in a safe space.
To restore your wallet, please follow the instructions below:
Windows users:
- Close uTorrent/Bittorrent.
- Verify there are no uTorrent/BitTorrent processes running in Task Manager. End any remaining processes
- Open File Explorer and type in %AppData% (You may need to go one level up until you get to AppData > Local)
- Locate the "wallet.log" file and copy/save the information somewhere else
- Find the BitTorrent Helper folder and delete it
- Upgrade your torrent client to the newest version available
- Launch your torrent client
- Go to Speed and walk through the welcome screens again
- Click on Import when you are offered the option to Import your wallet
- Use your previously-stored Recovery Phrase or the Private Key to import your wallet
Your balances should be restored within a few seconds.
Mac users:
- Stop your torrent clients that use Speed from running
- Launch Finder
- Press combination: CMD + Shift + “.” on your keyboard
- You should start seeing hidden files
- Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web
- Find the BitTorrent Helper folder and delete it
- Upgrade your torrent client to the newest version available
- Launch your torrent client
- Go to Speed and walk through the welcome screens again
- Click on Import when you are offered the option to Import your wallet
- Use your previously-stored Recovery Phrase or the Private Key to import your wallet
Your wallet will then be restored, however transaction history will be removed.