Help Center
BitTorrent Neo
Getting Started
Installing BitTorrent Neo
How do I add a torrent file or magnet link?
Features & Settings
How do I use file type filters?
How do I search tasks and files in BitTorrent Neo?
How do I manage multiple downloads?
Plans: Pro and Plus
What is included in BitTorrent Neo Basic, Plus, and Pro?
How does sequential download work for video playback?
How does remote torrent trust scan work?
How do I activate, restore, cancel, or renew my plan?
Troubleshooting
BitTorrent Neo will not open on macOS
My torrent is stuck at 0% or a certain percentage
My scheduled download did not start
Why is Play disabled?
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